Shipping policy

Last updated: May 17, 2026

Every Onyx Resin piece is delivered worldwide, fully insured, in a custom-built crate. Delivery is on us.

Production and shipping timeline

Production typically takes 3 to 8 weeks after design approval, depending on the size and complexity of the piece. After production, shipping takes 1 to 3 weeks depending on the destination.

Total estimated delivery time: 4 to 11 weeks from order confirmation.

How we ship

Every piece is hand-crated in a custom-built wooden crate sized to its dimensions. The crate is padded, labeled, and insured for safe delivery.

We ship through carriers that specialize in furniture and oversized goods. You receive a tracking number as soon as the piece ships, and we stay in contact through delivery.

Where we ship

We deliver to homes and businesses worldwide. If you have a specific delivery location in mind and want to confirm before ordering, contact us at hello@onyxresin.com.

Customs and duties

Customs duties and import taxes may apply depending on the destination country. These charges are set by local governments, not by us, and are the responsibility of the recipient. We're happy to share the information needed for smooth customs clearance.

Damaged shipments

Every order is insured during transit. If your piece arrives with any damage, contact us at hello@onyxresin.com within 7 days of delivery with photographs and your order number. We will handle the insurance claim and arrange a replacement or repair at no cost to you.

Contact

For any shipping questions, email hello@onyxresin.com.